Objectives and Content
taking this course the student should have achieved the following
- Knows the characteristics of workflow processes, workflow management
systems and groupware.
- Is able to make a workflow model based on an informal description.
- Can apply concepts such as case, task, work item, activity, role,
organizational unit, resource, push, pull, etc.
- Knows the reference architecture of workflow systems and is aware of the
basic functionality offered by contemporary systems.
- Can analyze a workflow process (validation, verification, and
The content of this course contains workflow management systems, workflow modeling, workflow concepts (tasks,
work items, activities, roles, groups, etc.), workflow analysis (validation,
verification, and performance analysis), and the link to other groupware
systems are considered in detail.
Detailed outline of course:
1. Introduction Business Process Management
2. Workflow modeling: Modeling the process perspective
3. Workflow modeling: Modeling the organizational perspective (including
link to groupware)
4. Workflow modeling: Modeling the other perspectives (including link to
5. Process-aware information systems: Workflow management technology
6. Methods to support workflow (re)design
7. Business process analysis (simulation, etc.)
8. Languages and standards
2. The slides used for the presentations:
The material for this course consists of the following:
All slides (zipped)
3. The exercises
4. Background information such as:
a. The document "WFMC TC 1011, Workflow Management Coalition - Terminology and Glossary".
b. The workflow patterns website: http://www.tm.tue.nl/it/research/patterns
c. Other resources (links)